About Us

Liberty Bridge Solicitors is a provider of quality assured legal services.

Within our areas of practice, our clients receive expert advice and representation in legal matters relating to the laws of  England & Wales.

Our solicitors are outcome focused and result oriented experts who will ensure that we vigorously pursue the outcome that you require in your matter with dedication and with high level technical expertise.

We place ethics at the centre of everything we do, and the high priority we place on client care is clearly expressed in our relations with clients.

From assessing situations to designing strategies and delivering innovative solutions, we use conventional and electronic resources to access up-to-date information.

We combine all of the above with our technical expertise to give business and individual clients the confidence they need to make important decisions.

LBS Client Care & Service Delivery

Client experience has been central to our thinking from inception and helped us build positive relationships with our clients.

Committed to quality, we pay attention and listen to gain a real understanding of your situation and your aims to ensure that you are completely satisfied.

Wherever possible, we will look to plan consultations and meetings for a time that suits you, and reduce the hassles usually associated with legal services.

Clearly outlining the expected outcomes of our legal services to you, we will only provide professional services that are in your best interests and deliver real value.

Our team provides detailed explanations to you. Enabling you to understand complex processes and filter out legal jargon.

In our selected areas of law, you will get access to experts, so that you can receive specialist advice and tailored support whenever issues arise.

Our client care standards meet international best practice by voluntary compliance with Law Society of England & Wales (LEXCEL) Standards, and UK Specialist Quality Mark (SQM) Standards.

Our managing partner Obinna Baranta achieved SQM certification for Excel Solicitors, London in 2011 and for Obinna Baranta & Co Solicitors, London in 2015.

We use regular client satisfaction surveys to make sure our service commitments reflect in our day-to-day practice.

Legal Team

Individual, Family & Business Services

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COMPLIANTS:

Our aim is to deliver quality services that you will be happy with.

If unfortunately, after efforts our effort to do our best we have not got this right, a complaint about our service can be raised, in the first with the lawyer that handled your matter and provided our service to you. All our staff are trained to appreciate that client satisfaction comes first and your lawyer will do his or her best to listen to you, provide an explanation and carry out any remedial actions that you require so that you may become satisfied with our service.

If after the above initial stage you are not satisfied with our response to your complaint you may complain to our Mr Obinna Baranta who is our firm’s complaint manager - by writing to our London address of 51 Fellows Road, London NW3 3DX.

Mr Baranta will do his best to resolve the matter to your satisfaction by reviewing the service we provided to you in a manner that satisfies you.

Mr Baranta will first write to you within 7 working days of hearing from you to acknowledge receipt of your complaint and he will aim to send you a substantive reply to your complaint within 14 working days.

Mr Baranta will investigate your complaint by speaking to the person involved and may telephone you to get more details about our service to you.

If you do not feel comfortable about complaining to Mr Baranta about our service to you because he handled your matter, you may write to Mr Kenny Ogba who has been in practice for over 7 years and who will assist the firm by investigating your complaint with intention of finding a resolution that satisfies you.

If after looking into your complaint and responding to you, you are still not satisfied by our responses you may further complain to the Legal Ombudsman whose address for complaints is PO Box 6806 Wolverhampton WV19WJ.