Compliant Procedure

Our aim is to deliver quality services that you will be happy with.

 

If after our effort to do our best for you we have not got this right, a complaint about our service can be raised by contacting us.

In the first with the lawyer that handled your matter is the best person to raise your concerns with. Our staff are trained to appreciate that client satisfaction comes first and your lawyer will listen to you, provide an explanation and carry out any remedial actions that you require with the aim that you may become satisfied with our service.

 

If after the initial stage you are still not satisfied with our response to your complaint you may complain to Mr Obinna Baranta who is our firm’s complaint manager – by writing to our London address of 325 Upper Woburn Place, London WC1H 0AF.

 

Mr Baranta will do his best to resolve the matter to your satisfaction by reviewing the service we provided to you in a manner that satisfies you.

 

Mr Baranta will first write to you within 7 working days of hearing from you to acknowledge receipt of your complaint and then he will aim to send you a substantive reply to your complaint within 14 working days.

 

Mr Baranta will investigate your complaint by speaking to the person involved and may telephone you to get more details about our service to you.

 

If you do not feel comfortable about complaining to Mr Baranta about our service because Mr Baranta handled your matter, you may write to Mr Kenny Ogba who has been in practice for over 7 years and who will assist the firm by investigating your complaint with intention of finding a resolution that satisfies you.

 

If after our firm’s best efforts to resolve your complaint, you are still not satisfied, you may further complain to the Legal Ombudsman whose address for complaints is PO Box 6806 Wolverhampton WV19WJ.

Please note that we always prefer to reach an amicable resolution of client complaints by being considerate and fair so that we can retain your goodwill towards our firm.

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