Consumer Law

Consumer law outlines your legal rights after you have made any kind of purchase. The purchase you have made could be a product or a service. Every transaction is unique.

Careful guidance is needed to be sure that your entitlement to a refund or compensation is approached from the right direction. Most people are not aware of their consumer rights.

Consumer protection law can be confusing because it is covered by a number of statutes.  Unfortunately, this causes many consumers to abandon their legal rights.

If you are seeking a fair and just outcome in relations to goods or services that do not meet agreed standards or reasonable expectations our experienced consumer law solicitor will advise and assist you.

Your Consumer Rights

Your rights as a consumer can be breached in many ways including:

A builder failing to fulfilling their construction obligations and leaving you with defective or unfinished building works
An electronic product you have bought for your home or business failing to work properly
The mis-selling of an airline ticket, a hotel booking or an insurance product
A bank or credit card company charging you unfairly or suspending your account

Our solicitors understand the frustration that product flaws and service disappointments can cause. Extensive amounts of time can be spent making call after call, sending emails and drafting letters. This time and cost may end up being worth more than the refund or claim in issue.

The best way to save costs is actually to get professional advice even if this may involve some expenditure.  Remember that the existing consumer protection laws are in place to protect you from being ignored or stressed after receiving a poor service.

The Consumer Laws

The main Consumer Laws that our experts will rely on and derive your rights from are the:

Consumer Rights Act 2015
Sale of Goods Act 1979
Sale and Supply of Services Act 1982
Supply of Goods (Implied Terms) Act 1973
Supply of Goods (Exclusion of Implied Terms) Orders 1982, 1983, 1985
Sale and Supply of Goods to Consumers Regulations 2002
Hire-Purchase Act 1964

Obinna Baranta

Obinna Baranta

Partner

We specialise in resolution of building and construction disputes.

We provide specialist legal advice on:

Recovering payments and reclaiming overpayments
Pursuing builders who have walked off site
Enforcing completion of unfinished and incomplete works
Compelling builders to return to site and carry out remedial works
Getting compensation and refunds for defective work and poor workmanship
Contract disputes, contract term variations and interpretations
Planning permission disputes with local authorities, neighbours and builders
Negligent architect’s design and related compensation, insurance and litigation matters
Recovering monies from directors of companies personally

Litigation can be very expensive and time-consuming and so we aim to resolve disputes amicably by negotiating with the other party.

However, if a reasonable outcome is not forthcoming we will proceed to court if after advising you on the strengths of your matter, you instruct us to do so.

Independent-Expert-Reports

We work with building surveyors and consultant civil engineers as sometimes an independent expert report needs to be obtained in order to assess and solidify your case.

This will help us to show the actual cost of the work done, pinpointing any defective work and the working out the cost of repair.

If you need construction law advice and assistance or professional legal representation at court in a construction matter that is already in court, do contact us for support.

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COMPLIANTS:

Our aim is to deliver quality services that you will be happy with.

If unfortunately, after efforts our effort to do our best we have not got this right, a complaint about our service can be raised, in the first with the lawyer that handled your matter and provided our service to you. All our staff are trained to appreciate that client satisfaction comes first and your lawyer will do his or her best to listen to you, provide an explanation and carry out any remedial actions that you require so that you may become satisfied with our service.

If after the above initial stage you are not satisfied with our response to your complaint you may complain to our Mr Obinna Baranta who is our firm’s complaint manager - by writing to our London address of 51 Fellows Road, London NW3 3DX.

Mr Baranta will do his best to resolve the matter to your satisfaction by reviewing the service we provided to you in a manner that satisfies you.

Mr Baranta will first write to you within 7 working days of hearing from you to acknowledge receipt of your complaint and he will aim to send you a substantive reply to your complaint within 14 working days.

Mr Baranta will investigate your complaint by speaking to the person involved and may telephone you to get more details about our service to you.

If you do not feel comfortable about complaining to Mr Baranta about our service to you because he handled your matter, you may write to Mr Kenny Ogba who has been in practice for over 7 years and who will assist the firm by investigating your complaint with intention of finding a resolution that satisfies you.

If after looking into your complaint and responding to you, you are still not satisfied by our responses you may further complain to the Legal Ombudsman whose address for complaints is PO Box 6806 Wolverhampton WV19WJ.