Consumer law outlines your legal rights after you have made any kind of purchase. The purchase you have made could be a product or a service. Every transaction is unique.
Careful guidance is needed to be sure that your entitlement to a refund or compensation is approached from the right direction. Most people are not aware of their consumer rights.
Consumer protection law can be confusing because it is covered by a number of statutes. Unfortunately, this causes many consumers to abandon their legal rights.
If you are seeking a fair and just outcome in relations to goods or services that do not meet agreed standards or reasonable expectations our experienced consumer law solicitor will advise and assist you.
Your Consumer Rights
Your rights as a consumer can be breached in many ways including:
A builder failing to fulfilling their construction obligations and leaving you with defective or unfinished building works
An electronic product you have bought for your home or business failing to work properly
The mis-selling of an airline ticket, a hotel booking or an insurance product
A bank or credit card company charging you unfairly or suspending your account
Our solicitors understand the frustration that product flaws and service disappointments can cause. Extensive amounts of time can be spent making call after call, sending emails and drafting letters. This time and cost may end up being worth more than the refund or claim in issue.
The best way to save costs is actually to get professional advice even if this may involve some expenditure. Remember that the existing consumer protection laws are in place to protect you from being ignored or stressed after receiving a poor service.
The Consumer Laws
The main Consumer Laws that our experts will rely on and derive your rights from are the:
Consumer Rights Act 2015
Sale of Goods Act 1979
Sale and Supply of Services Act 1982
Supply of Goods (Implied Terms) Act 1973
Supply of Goods (Exclusion of Implied Terms) Orders 1982, 1983, 1985
Sale and Supply of Goods to Consumers Regulations 2002
Hire-Purchase Act 1964
We specialise in resolution of building and construction disputes.
We provide specialist legal advice on:
Recovering payments and reclaiming overpayments
Pursuing builders who have walked off site
Enforcing completion of unfinished and incomplete works
Compelling builders to return to site and carry out remedial works
Getting compensation and refunds for defective work and poor workmanship
Contract disputes, contract term variations and interpretations
Planning permission disputes with local authorities, neighbours and builders
Negligent architect’s design and related compensation, insurance and litigation matters
Recovering monies from directors of companies personally
Litigation can be very expensive and time-consuming and so we aim to resolve disputes amicably by negotiating with the other party.
However, if a reasonable outcome is not forthcoming we will proceed to court if after advising you on the strengths of your matter, you instruct us to do so.
We work with building surveyors and consultant civil engineers as sometimes an independent expert report needs to be obtained in order to assess and solidify your case.
This will help us to show the actual cost of the work done, pinpointing any defective work and the working out the cost of repair.
If you need construction law advice and assistance or professional legal representation at court in a construction matter that is already in court, do contact us for support.